Is everything still current?

When calling doctor's offices, a standard question is..."is everything current"? Since Mason sees many a doctor (pediatrician, pulmonologist, endocrinologist, E.N.T., ophthamologist, etc), I experience this question frequently. So, if I answer "no - nothing has changed", why do the receptionist feel they must continue in the line of questioning? And if I repeat "no, nothing has changed", why do they tell me "oh, we have to ask anyway"?

Take today's conversation with the eye doctor's receptionist (who we saw in August, mind you). Here is how the call went:

Me- I need to schedule a follow up appointment with Dr. X.

Rec. - Your child's last name?
Me - Ponte. That's P - O - N- T- E.

Rec. - First name?

Me - Mason. Date of birth....

Rec. - Is everything current?
Me - Yes, everything is current

Rec - Are you still at (address).....

Me - Yes, nothing has changed. Everything is current.

Rec - Oh, I still have to ask. Is your phone number,

Me - (As I interrupt her & neglect to answer her last question) I'd like to schedule an appointment with Dr. X, in November.

You see, I consider myself fairly well-versed in notifying people of things. If insurance changes, I actually call the doctor's offices and notify them prior to an appointment. This past January (when our insurance changed), as soon as I had the information, I called Children's, the pediatrician, etc. Then, I also verify if our current providers are still covered by the new insurance or if we need to change. The other thing is, we haven't moved in 11 years. I'm guessing if we did, I might actually notify the doctor's offices of that too (since, in order to get copies of Mason's notes from his doctor, they do MAIL it to our home address). The other factor, is do the receptionists truly think I don't understand what the question means? To me, current means the address, insurance, guarantor, and ,phone number haven't changed. But, maybe I'm wrong! So, forgive me for being a bit uptight when asked "is everything still current".